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FAQs

How it works

How does Receipt Bank work?

Receipt Bank scans, analyses and stores your important financial information to give you the best possible view of your business’ finances.

All you need to do is upload a receipt, bill, invoice or bank statement to Receipt Bank and our technology will pull all your data into one searchable library to ensure you, your staff or your accountant can process everything quickly, accurately and securely.

What is the Receipt Bank mobile app?

The Receipt Bank mobile app is the easiest way to take photos of paper receipts, bills, invoices and bank statements and upload all their important information to your Receipt Bank account. The app is available on iOS and Android.

How do I upload a receipt

You can upload items by taking a photo, emailing a digital document to your unique Receipt Bank email account, uploading directly via our web app, or syncing an email or bank account via features such as Invoice Fetch or Match to automate the process completely.

Receipt Bank then reads and extracts the key information from your document and uploads it to your inbox, where you can review the data, publish to your cloud accounting software, or export as a CSV file.

Pricing

How much does Receipt Bank cost?

Receipt Bank offers a number of different pricing options for businesses, so you can choose one that suits you best. Our three tiers – Business, Business Plus and Premium – are built to support everyone from sole traders to medium-sized enterprises. You can view each of them, along with their monthly and annual costs, by clicking here.

How much is Receipt Bank for accountants?

Receipt Bank offers a number of different pricing options for accountants and bookkeepers, so you can choose one that suits your business best. Our three tiers – Streamline, Optimise and Enterprise – are built to support everyone from sole traders to major firms. You can view each of them, along with their monthly and annual costs, here.

Integrations

How does Receipt Bank work with Xero?

Receipt Bank offers seamless integration with Xero and other major cloud accounting platforms. You can connect your accounts in a matter of seconds, and then you’ll be able to publish any of your financial documents to the platform instantly, removing the need to manually copy any data across yourself.

Check out the step-by-step guide on how to do it here.

How does Receipt Bank work with QuickBooks?

You can also integrate Receipt Bank with QuickBooks online. The connection is easy to set up and allows you to send all your important financial information to the platform with ease.


Check out the step-by-step guide on how to do it here.

To discover the full range of software you can connect with Receipt Bank, click here

Features & Functionality

How do I create an Expense Report on Receipt Bank?

You can create and approve expense reports using Receipt Bank in less time than it takes to send an email. Head to the Costs Workspace via the web app, click on Inbox and select the item(s) you want to add via the checkboxes on the left-hand side of the page. To create the report, hit Add to expense report in the toolbar and then Add. The new report will be available to view, edit and publish from the ‘Expense Reports’ section of your account.

From here, you can also appoint team members to see and approve employee expenses, as well as automating reports at regular intervals to help save even more time for your business. You can find out more on how it all works here.

Can I process sales invoices using Receipt Bank

With Receipt Bank, all you need is one quick photo of your sales invoice and the app will take it from there – analysing, understanding and organising the data in a way that works for you. Receipt Bank can determine; currency, total amount, tax amount, customer, invoice date, invoice number and more.

You can view more information on how to process a sales invoice here.

Can I fetch my bank statements to Receipt Bank?

You can sync up all your important bank statement information using Match, a feature with the Receipt Bank [web] app. All transactions will be logged and securely stored, and will update in real-time to ensure you have the clearest view of your finances possible. To activate the feature, head to the Bank transactions tab and click Add bank data

You can find out more on how it all works here.

How will my items be categorised in Receipt Bank?

When you submit a receipt, invoice or other piece of financial paperwork, Receipt Bank will analyse the document and compare it with previous submissions to assign an appropriate category.

When Auto-categorisation is on, Receipt Bank will choose one based on the way you previously categorised similar items in your account. If there is a supplier rule in place then we will only suggest a category, and you can decide whether it’s relevant or not.

Can I export and manage my data outside of the app?

You can export items and reports from your Receipt Bank inbox to CSV or PDF so you can manage your records as you see fit.

Can I manage my suppliers in Receipt Bank?

When you submit a receipt, invoice or other pieces of financial paperwork, Receipt Bank will analyse the document and identify the supplier. If you have created a list to add certain suppliers to, it will be filed accordingly – these are customisable, and able to edit via the Suppliers tab at the top of the page within the web app.

What kind of expense management is available in Receipt Bank?

Keep your employees’ expenses in dedicated reports so that they can be repaid easily and on time via the Expense Reports tab. Expense reports show a summary of employee expense information which can be downloaded for approval. With Advanced Expense Reporting, approval can be conducted without the need to download.

Does Receipt Bank offer data extraction from bank statements?

Yes. Each subscription has a different capacity, ranging from five sheets per month to unlimited access.

Can I set different user permissions on a multi-user account?

You can specify what each individual user on the account can view, edit and export. Use the ‘Maintain Users’ tab of the ‘Account Settings’ page to add and remove users.

Support

Who should I contact when I need support?

We have a dedicated, world-class support team who can be reached via our online help desk, where you’ll also find a wide range of useful resources. Both of these can also be accessed from within the app – just click on the ‘Need Help?’ button in the bottom right of the screen to search for an article or start a live chat.

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