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Partner Success Consultant- Retention

About Us:

Receipt Bank is a rapidly scaling FinTech business on a mission to disrupt the world of accounting and bookkeeping. Our products allow hundreds of thousands of SMEs and their accounting partners unlock the value of accounting data and automate bookkeeping processes through our award winning AI. Founded in 2010, we have experienced near 100% growth year-on-year, opened offices globally, raised over $60m in Private Equity investment and won a number of awards along the way.

The role - what you’ll do:

As the regional Sales teams grow, we need to ensure that Partners and their clients are happy and not undoing the great work the Sales Team are doing by leaving through the back door. The Partner Success Consultant role sits within Receipt Bank’s Customer Success Team. The role is to ensure continued success of existing partners and to retain as many of our partners as possible across the APAC region.

  • Determine the Partners that are at risk of churn and develop a process to target them based on their requirements.
  • Proactively engage with partners that are at high risk of churn to ensure churn prevention.
  • Experiment and innovate with techniques to ensure ongoing partner success.
  • Build on existing reporting to enhance Receipt Bank’s ability to reverse churn of both partners and partners’ clients.
  • Collect and collate feedback from churned partners to highlight key issues in your specific region

About you - what we are looking for:

  • Strong listener with a compassionate but firm approach
  • Ability to challenge and negotiate
  • Technical, detail oriented, comfortable handling data
  • Can handle rejection and objections
  • Tenacious, confident, enthusiastic
  • Ideally has experience in a similar customer retention role

What we will give you - the perks:

Receipt Bank is defined by its people. We believe that in order to be your best self every day, you need to feel valued, motivated and supported. At Receipt Bank, you’ll get to collaborate with inspiring people who will support you on your own career journey. We also appreciate that financial and non-financial rewards and benefits are important too! So, you can expect from us:

  • Competitive salary
  • Health and wellness allowance
  • Business coaching and mentoring
  • Access to L & D training platforms
  • Friday drinks
  • End-of-quarter team building and monthly social events
  • Gym discount

Work smarter. Grow faster. Go further. Join Receipt Bank.

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