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Billing Specialist Product Manager

About Us

Receipt Bank is a rapidly scaling FinTech business on a mission to disrupt the world of accounting and bookkeeping. Our products allow hundreds of thousands of SMEs and their accounting partners unlock the value of accounting data and automate bookkeeping processes through our award winning AI. Founded in 2010, we have achieved near 100% growth year-on-year, opened offices globally, raised over $60m in Private Equity investment and won a number of awards along the way.

We are looking for an experienced Product Manager to join our Adoption team. The Adoption team is one of three pillars to Receipt Bank’s Product function, delivering increased usage of our product by our Partners and Clients, increasing user numbers and activity within each account and also assisting with bring new products and features to market. Achieving excellence by our billing function is the key to ensuring that increased activity corresponds to increased revenue – correctly invoiced, reconciled and settled, via the user’s choice of payment method with minimal friction. The role will report into the Director of Adoption and will work closely with the Engineering teams.

The role - what you’ll do:

  • Build up a complete understanding of our sales and billing processes, across our different user channels (Advisors/Partners and Direct Clients) and highlight ways in which these can be practically improved and streamlined from a billing systems perspective
  • Use this understanding to assess, design and build an automated billing process for our Partner based revenue – replacing the existing, partial, human touch billing/invoicing process with a self-serve process. Deliver the architecture to allow any user to action and “self-serve” their desire to upgrade/downgrade product selection – with seamless invoicing and billing
  • Enable the environment that a user (Partner or Direct client) can select their payment method of choice – credit/debit card or direct debit, as well as chose their ideal payment date
  • Be aware of the ever changing regulatory payments landscape and how this impacts Receit Bank – becoming the centre of excellence on billing
  • Ensure that all legacy billing platforms and processes are fit for purpose and remaining in working order
  • Ensure we never miss the production of an invoice and the resulting payment. Work with the Finance team to automate daily reconciliations and investigate billing issues if needed
  • Work closely with the Engineering team on requirements and capabilities to achieve Billing Excellence, scoping out current and future product and process enhancements
  • Maintain a prioritised backlog of scoped work & ideas and balance custom work against speed and cost of implementation
  • Act as the key conduit between Sales (Head of Sales Operations), Finance (Financial Systems Ops Manager) and Marketing and other stakeholders, in order to scope work for the Engineering team to deliver to allow the business to scale its users, whilst billing efficiently
  • Develop business systems strategies, agreeing investment and enhancing relationships with key internal stakeholders and external software partners.

About you - what we are looking for:

  • Stakeholder management experience with the ability to balance delivering custom processes versus out-of-the-box options
  • Demonstrable experience of working within a similar role in a fast-paced, high growth technology (ideally SaaS) business
  • Experience in Project Management, ideally on projects managing 3rd party vendors and in-house development teams
  • Strong working experience of Stripe would be an advantage
  • Prior experience of enabling eCommerce and optimising the online checkout journey would be a big plus.

Prior experience working with:

  • NetSuite, Salesforce, Billing Central, and / or HubSpot all highly desirable
  • Stripe, GoCardless, Ezidebit and other 3rd party payment providers.

What we will give you - the perks:

Receipt Bank is defined by its people. We believe that in order to be your best self every day, you need to feel valued, motivated and supported. At Receipt Bank, you’ll get to collaborate with inspiring people who will support you on your own career journey. We also appreciate that financial and non-financial rewards and benefits are important too! So, you can expect from us:

  • Competitive salary
  • Holiday allowance
  • Employer-paid private medical insurance and health cash plan
  • Pension scheme
  • Access to L & D training platforms
  • Friday drinks
  • End-of-quarter learning and social events
  • Gym discount
  • Cinema ticket discounts and more!

Work smarter. Grow faster. Go further. Join Receipt Bank.

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