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Customer Education Specialist

About Us

Receipt Bank is a rapidly scaling FinTech business on a mission to disrupt the world of accounting and bookkeeping. Our products allow hundreds of thousands of SMEs and their accounting partners unlock the value of accounting data and automate bookkeeping processes through our award winning AI.

Founded in 2010, our growth over the last 3 years has been +100%, we've opened offices globally, raised over $60m in Private Equity investment and won a number of awards along the way! Receipt Bank is a disruptive solution in the accounting industry and our colleagues have the curiosity and ingenuity to thrive in that environment.

Role Summary

The Customer Education Specialist is responsible for the production, distribution, and maintenance of educational content for Receipt Bank accountant and bookkeeper users.
They aim to facilitate product adoption and aid retention by encouraging the use of specific features across a user’s lifecycle.

The role - what you’ll do

  • Manage the production of written and multimedia educational content in partnership with Subject Matter Experts (SMEs)
  • Carry out reviews on the relevance of existing materials
  • Work with Product Marketing team to deliver content for GTMs
  • Ensure consistency in value proposition with Sales and Marketing, Product, etc.
  • Produce and deliver 1-to-many webinars
  • Deliver on-site training with key customers

Requirements

About you - what we are looking for:

  • Excellent written English, strong copywriting skills
  • Great planning, organisation and time management
  • Personable with good communication skills
  • A real passion for fintech would be desirable but not essential
  • Experience with Photoshop and/or Video Editing (not essential)

Benefits

What we will give you - the perks:

Receipt Bank is defined by its people. We believe that in order to be your best self every day, you need to feel valued, motivated and supported. At Receipt Bank, you’ll get to collaborate with inspiring people who will support you on your own career journey. We also appreciate that financial and non-financial rewards and benefits are important too! So, you can expect from us:


  • Competitive salary
  • Holiday allowance
  • Employer-paid private medical insurance and health cash plan
  • Pension scheme
  • Access to L & D training platforms
  • Friday drinks
  • End-of-quarter learning and social events
  • Gym discount
  • Cinema ticket discounts and more!

Work smarter. Grow faster. Go further. Join Receipt Bank.

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